If you’re a technophobe like I am, you know the frustration of being told by a recorded voice that all options for contact are online. I am equally stubborn, so I continued to search for a phone number for each bank branch to no avail.
Ah, but I did discover a number in my extensive search. To my dismay, I was once again met with a recorded voice. When she began her litany of options, I found my temperature climbing and asked her and possibly myself, “Why can’t I just speak to a live person?” She only offered me a list of suitable topics on which she would wax eloquent, such as:
Do you need a new credit card? Has your card been stolen? Do you want to discuss a payment? Or can I send you a new card? None of which was appropriate to my situation. I kept repeating my question in the least words I could, while she attempted to squeeze the information into the correct category.
At last, I was put in touch with an actual associate after passing a labyrinth of inquiries and identifiers. I had just grabbed the first phone number I’d discovered, so this gentleman’s cooperative tone soothed my trouble soul. I passed the test for being who I said I was as I answered his texted number to me. In short order, we learned together that the new credit card sent to me which matched the numbers of my old one, was due to their new tapping option (whatever that means). So my worries about being scammed or in trouble came to an end.
But not before my rare human assistant tried to sell me on a new mortgage or investment strategies. Now that I did know something about and had under control.
There are still ways that we who are technically challenged can overcome and get back to good old-fashioned human to human communication, even if we go outside the box to do so.